FAQ

Q1: How to choose the right shoe size?

A: All our products are equipped with detailed size charts. Please measure your foot length and foot width, then select the suitable size according to the size chart. For wide feet or fat feet, we recommend choosing one size up for more comfortable wearing.

Q2: How long will I receive my order?

A: We need 1–3 business days for order processing. The global standard shipping time is 7–20 business days. The actual delivery time varies according to different countries and logistics conditions.

Q3: Can I cancel or modify my order after payment?

A: You can contact customer service to modify or cancel your order before shipment. Once the order is shipped, modification or cancellation is unavailable. You can apply for return after receiving the goods.

Q4: What to do if the product is damaged or incorrect?

A: Please take clear photos of the damaged products, wrong items or package within 3 days after receipt, and contact our customer service immediately. We will provide free return, exchange or full refund service after verification.

Q5: Is the physical product consistent with the picture?

A: All product pictures are real-shot. We try our best to restore the real color and texture of products. Slight color differences caused by different display screens are not quality problems.

Q6: How to track my order?

A: After shipment, we will send the tracking number to your registered email. You can check the real-time logistics status on the official logistics website.

Q7: How long does the refund take to arrive?

A: After we confirm and inspect the returned goods, the refund will be processed within 3–7 business days. The specific arrival time is subject to your payment platform.

Q8: Are ElaraSHOES products durable and comfortable?

A: All our shoes are made of premium materials with fine workmanship, featuring soft touch, non-slip sole and ergonomic design, ensuring all-day comfort and long-term durability for daily wearing.